those respondents that indicated that a delay in their
appointment would make them more anxious. Of the
reported fears regarding their dental visit, 60% of
respondents claimed that they were “afraid it’s going to
hurt”. When compared to non-anxious patients, more
anxious patients feared “feeling out of control”, a
“negative experience”, the needle, the drill, and being
bothered by the smell associated with dental materials.
The majority of respondents had a preference for a
dentist that was young, friendly, talkative and native
English speaking. In general, patients preferred the
surgery temperature to be slightly cool. Regardless of
anxiety level, 31.0% of patients said that they would
prefer the chairside mouth rinse to be plain water with
49.1% not having a preference.