Conference Publication Details
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Curtin, S., & Trace, A
IADR Irish Division Annual Scientific Meeting
SPIKES Model: its applicability in delivering bad news to dental patients.
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Background: Delivering bad news is an emotive and stressful task for professionals and highlights the need for good communication practice based upon a ‘patient –centred’ approach. An innovative approach, the S-P-I-K-E-S model provides a systematic and structured way for dentist, to deliver bad news in an effective and empathetic manner. A pilot project was undertaken to assess dental students’ experiential knowledge and understanding of the process of delivering bad news. Methods: A qualitative content analysis of the students’ responses was undertaken and then mapped against the SPIKES model.  Findings: ? students had delivered bad news; yet the majority indicated that it was perceived as difficult. Key findings showed that students jumped too quickly to solution -focused remedies. Discussion: It is crucial that the SPIKES model be integrated into professional education.

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