Participatory design, design method(s), standards, qualitative research, online workshops, co-creation
Standards are essential instruments to ensure the safety, efficiency and quality of products,services, systems, processes, and environments. In pre-pandemic times, the standarddevelopment process used to happen through in-person consultation and meetings, however,the COVID-19 pandemic disrupted the whole routine. A team of technical experts from theNational Standards Authority of Ireland trialled an online-based participatory design processto support the review and development of a standard through stakeholder engagement. Thisarticle introduces the experience of developing a new standard by leveraging emerging digitaltechnologies, through stakeholder participation. This research offers a framework, outliningthe steps undertaken during the process, to support future online-based standarddevelopment processes in co-operation with stakeholders, by respecting cultures,backgrounds, skills, and experiences.
(17) (PDF) Online-based participatory design. A Case Study of Developing International Standards During a Pandemic. Available from: https://www.researchgate.net/publication/363517415_Online-based_participatory_design_A_Case_Study_of_Developing_International_Standards_During_a_Pandemic [accessed Mar 25 2023].